World-Class Solutions for Multi-Unit Restaurants and Retail Chains
Harbortouch combines best-in-class equipment, intuitive software and advanced reporting to deliver world-class solutions for multi-unit restaurants and retail chains. Whether you have 10 locations or 100, our POS systems are scalable to deliver unwavering performance and reliability. We also have you covered with on-site installation, comprehensive training, and best-in-class 24/7 support. Additionally, Harbortouch’s unique position as a provider of both POS systems and payment processing services ensures that you will benefit from state-of-the-art security features to protect against data breaches. Quite simply, Harbortouch delivers the ultimate enterprise POS solution.
Lowest Cost of Ownership
- Harbortouch’s unique “POS-as-a-service” sales model enables you to obtain our state-of-the-art equipment with virtually no up-front costs and a minimal monthly service fee to cover ongoing support. This model establishes Harbortouch as a true partner to your business with a vested interest in your ongoing success. In addition to the dramatic cost advantages, this approach offers many other significant benefits such as free software updates and feature upgrades, access to innovative new services as they are released, 24/7 support, and most notably, free equipment replacements if any of your systems ever break or malfunction. This lifetime warranty on the equipment is unheard of in the POS industry and offers a tremendous value for any business.
Best-in-Class Equipment
- Harbortouch equipment is built-for-purpose and intended to withstand the most rigorous restaurant and retail environments. The Harbortouch Elite system has been custom designed and manufactured with an all-in-one design and cast aluminum body for maximum durability and a sleek appearance. Inside each system is a powerful processor to deliver blazingly fast speed and flawless performance as well as massive storage space to support even the largest inventories or the most complicated menus.
Intuitive Software
- Harbortouch’s customized software packages offer all the advanced features you need to run your business, yet maintain an extremely intuitive interface to make the system easy to learn, use and manage. Our unique hybrid cloud technology provides the benefits of the cloud such as real-time reporting and redundant back-up while maintaining the advantages of a local system including faster speed and the ability to operate if internet goes down.
Cloud-based Enterprise Reporting
- Harbortouch’s proprietary Lighthouse platform offers cloud-based reporting and POS management functionality for multi-unit businesses. Since Harbortouch is both a POS and payments provider, you are able to access payment data and POS reports all in one place to see a big-picture overview of your business. Access a wide variety of detailed reports for labor, sales, inventory, and many other categories. You can also monitor unusual POS activity to identify potential loss situations. For each report, you can view aggregated data for all your locations or drill down for a more granular store-by-store breakdown.
Remote POS Management
- In addition to reporting, our cloud-based Lighthouse platform also enables you to make changes to your POS system remotely from any computer with an internet connection. Through the Lighthouse, you can add, remove or update menu items/products, screen categories, modifiers and modifier categories. This powerful tool allows you to work where you want, when you want.
State-of-the-Art Security
- Maintaining the security of consumer data is of utmost importance to Harbortouch. As a payment processor, Harbortouch develops every product and service with security in mind. All of our payment solutions are PCI compliant to protect you against costly data breaches.
Award-Winning Support
- Harbortouch provides top-notch support every step of the way, from our on-site installation to our comprehensive training program to our 24/7 in-house support team. Once you place your order, our experienced and certified installation technicians ensure you are up and running in no time. Then we provide extensive training resources to make sure your staff and managers are proficient on the system. If anything goes wrong or you have a question at any time, Harbortouch has an award-winning in-house call center fully staffed with knowledgeable representatives to deliver phone support 24 hours a day, seven days a week. We also offer live chat through the Lighthouse and email support for less urgent requests.
Ongoing Innovation
- Harbortouch is focused on adding value for our customers through ongoing innovation. Some value-added services available to our customers include our integrated gift card and loyalty program as well as online ordering, online reservations and iPad tableside ordering for our hospitality merchants. We are also at the cutting-edge of new payment technology such as EMV, NFC, Apple Pay and pay-at-the-table. Our position as both POS and payments provider, along with our unique “POS-as-a-service” business model, ensures that you will always have access to the latest payment technology.
