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General Information
What does the annual fee cover?
The annual fee covers the cost of shipping, postage and handling of warranty equipment, account maintenance, and interchange compliance adjustments.
How often should I batch my terminal?
Your terminal must be batched on a daily basis.
How do I sign up to accept American Express or JCB?
Contact Customer Service at 800-843-8117 option 3 to set up these payment options.
How long will it take to receive my money from my credit card payments?
All payments are transferred within 48 business hours from the transaction.
How do I change my Direct Deposit Account (DDA)?
In order to change DDA information, an ACH authorization form must be filled out and submitted along with a copy of the voided check to account maintenance. The form can be obtained by contacting Customer Service. The completed form can be faxed to 973-630-9050.
How do I change my business address, phone number or business name on my account?
For change in business information, a letter specifying the changes should be faxed on company letterhead to account maintenance at 973-630-9050. This letter must also state that the federal tax ID will not be changing. For address or phone change, the same procedures apply. If legal name or federal tax ID will change, a new merchant application must be filled out.
How do I apply for gift cards?
E-mail giftcards@harbortouch.com or contact your sales representative.
How do I refer another merchant?
Fill out the Merchant Referral Form from your welcome kit and fax it to the number on the form. This form can also be mailed or emailed.
How do I increase my high ticket limit?
Contact Customer Service to obtain the required form. This form must be submitted with your current financial information.
