The term "chargeback" describes the process that occurs once a Card holder refuses to accept responsibility for a charge on his or her credit card. It may also be initiated by the issuing bank of the card holder. There are many reasons why chargebacks happen, but here are some of the most common. Your customer/card holder: - Did not receiv...

Why do I see charges from three separate entities on my account? Harbortouch bills items assessed to you per your merchant processing agreement. Harbortouch Financial bills items outlined on your Exhibit A if you have a POS system. FNBO is the bank utilized by Harbortouch for funding merchant transactions and or processing fees. This is also o...

How do I obtain my log in information for Harbortouch Online? You can e-mail support@harbortouch.com for your log in information. Please include your merchant number in your e-mail message. How can I view my transaction statements and transaction history online? You can access Harbortouch Online by going to www.harbortouch.com and enterin...

What does the annual fee cover? The annual fee covers the cost of shipping, postage and handling of warranty equipment, account maintenance, and interchange compliance adjustments. How often should I batch my terminal? Your terminal must be batched on a daily basis. How do I sign up to accept American Express or JCB? Contact Custome...

Frequently asked questions related to billing, chargebacks, and general customer service issues....